Frequently Asked Questions
HOW MUCH IS SHIPPING?
Shipping cost varies depending on your location and shipping options. The standard shipping is Free to majority of countries.
HOW LONG WILL MY ORDER TAKE TO BE DELIVERED?
There is a processing time associated with every order before it ships out.
You will receive tracking info by email as soon as we ship your order.
North America: 7 - 15 business days
Europe: 8 - 15 business days
Autralia : 8 - 15 business days
Middle East : 8- 15 business days
Africa : 15 - 25 business days
Asia 15 - 25 business days
South America: 15 - 25 business days
Rest of the world: 25-30 business days
CAN I CHOOSE ANOTHER CARRIER?
When you place your order at oheyna.com, you may choose standard shipping or express shipping options with DHL and FedEx ( if available ).
WHY IS MY SHIPMENT STATUS NOT UPDATING?
Your shipment may be delayed for many reasons. Common delays can be due to e.g. weather incidents, customs or backlogs. Please contact us if you notice any delays in your shipment.
SOME ITEMS FROM MY ORDER ARE MISSING/DAMAGED!
Upon receipt of your order, you realised that some items are missing/damaged? You should contact us within 3 days from the delivery date. Any claims made after 3 days will not be accepted.
WHAT CURRENCY ARE THE PRICES DO I SEE IN THE SITE?
All prices are in USD converted in to relative country currency for international users
I JUST PLACED AN ORDER, WHEN WILL IT SHIP?
You will receive tracking info by email as soon as we ship your order.
North America: 7 - 15 business days
Europe: 8 - 15 business days
Autralia : 8 - 15 business days
Middle East : 8- 15 business days
Africa : 15 - 25 business days
Asia 15 - 25 business days
South America: 15 - 25 business days
Rest of the world: 25-30 business days
I AM NOT IN LOVE WITH MY ORDER, CAN IT BE RETURNED? WHAT IF THERE IS AN ISSUE?
We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 10 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels. Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.
CAN I CANCEL MY ORDER?
You are able to cancel your order with no penalty! You must cancel your order before it ships please check with us before canceling your order. If the item is already sent please use our easy return system to get a full refund.
I HAVE ENTERED AN INCORRECT ADDRESS WHAT DO I DO NOW?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at oheyna.designs@gmail.com If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
HOW CAN I TRACK MY ORDER?
There may also be a delay before the tracking number becomes active on the courier’s system.
You can tracket you order by visitng following link https://oheyna.com/apps/17TRACK , You need tracking # which we will provide once we have your order ready for shippment .
INTERNATIONAL SHIPPING
Absolutely - Yes we do international Shipping however shipping time varies based of your geographical location and location of our warehouse - Please check our product page "shipping policy" tab for more accurate shipping times - please see below some of estimates
You will receive tracking info by email as soon as we ship your order.
North America: 7 - 15 business days
Europe: 8 - 15 business days
Autralia : 8 - 15 business days
Middle East : 8- 15 business days
Africa : 15 - 25 business days
Asia 15 - 25 business days
South America: 15 - 25 business days
Rest of the world: 25-30 business days
RETURNS & REFUNDS
Please check our Return & Refund Policy Here
CUSTOMS & IMPORT FEES
As most of international orders are shipped from our European/Asian fulfilment center, you may have additional import fees upon delivery.
Duties and taxes are calculated and charged by customs officials in your country. As such, they are beyond our control. As the importer of goods, you are responsible for duties, taxes, and any other charges that your country chooses to impose for the import.
EUROPEAN UNION*, USA - All orders are exempt of import tax.
*European Union countries: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
UK - All orders are subject to the VAT tax and customs clearance fees.
AUSTRALIA – All orders above AUS$1000 are subject to import duties. This figure can vary depending on the value of the parcel, so please check with the Department of Home Affairs for more information
NEW ZEALAND - All orders above NZD$1000 are subject to import duties. This figure can vary depending on the value of the parcel. You can get an estimate from the New Zealand Customs Service website, click here to go through
CANADA: All orders are subject to 5% GST.
BRAZIL- All orders are subject to import duties.
OTHER COUNTRIES - Please contact your local customs office regarding import duties
REFUSING TO PAY CUSTOMS
If you choose to refuse the customs fee and the parcel is returned back to Oheyna Design, the shipping fee will be deducted from your refund.
If you're still unsure on whether you'll be subject to customs fees, we'd recommend contacting your local customs office for more information before placing your order.
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